Privacy Policy

We commit to a responsible handling of your personal data. As a result, we comply with the legal requirements of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (VDSG), the Telecommunications Act (TCA) and other provisions of Swiss data protection law. With regard to the processing of personal data of data subjects who are located in the EU, we will also comply with the provisions of the EU General Data Protection Regulation (GDPR).

We will take good care of your data – it’s for our use only – we don’t like sharing or spamming, in case you don’t appreciate our newsletter, you can opt out any time you like and we will delete your data if you don’t want us to keep it.

1. Data Controller

The Data controller and responsible entity with regards to the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:

Studio Uno – Progetti per l’arredamento Sagl,

Via Vittorino Vella 4, CH 6900 Lugano – Switzerland.

phone +41 (0)91 971 57 41, Website: www.delisart.com,

Registration number: CH-514.4.027.911-3, VAT number CHE-110.529.515

For any questions regarding data protection please contact our us via e-mail: [email protected]

2. Scope and purpose of the collection, processing and use of personal data

We use you informations in a number of different ways, in particular for:

Your name and contact details

Your payment information

Purchase history and saved Items

Information about your electronic device

We collect your personal information in the following cases and for the following purposes:

Creation of a customer account; Orders in the online shop; Inquiries via the contact form or via e-mail; Newsletter Sign up; Trade Program Sign up; Credit checks; Optimization of the website (adaptation of the website to your needs); Defense and recording of hacking attacks; Creation of usage statistics; Marketing and market research.

When you visit our website, our servers temporarily store the following data. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection.

IP address of the requesting computer; Date and time of access / retrieval; URL of the retrieved data; Operating system and type of your computer and the browser you use; Country from which you access our website; Name of your Internet access provider; Time zone difference to Greenwich Mean Time (GMT); Access status / HTTP status code; Transferred amount of data; Last visited website; Browser settings; Language and version of your browser software; Enabled browser plugins.

The legal basis for the temporary storage of personal data and log files is legitimate interest. Legitimate interest exists:

To deliver the contents of our website correctly; to optimize the content of our website as well as the advertising for it; provide law enforcement agencies with the necessary information for prosecution in the event of a cyber attack; to further improve our offer and our website; to collect statistical data; as well as for processing orders in our online shop.

In addition to processing your data to fulfil your purchase; we use your information to constantly improve your shopping experience and make it customer-friendly; to communicate with you about your orders; as well as to provide information about specific products or marketing promotions and to recommend products or services that may interest you.

3. Contact Form / Order Form

Registration on our website is not mandatory. If you would like to make a purchase without registering for a User Account (Sign Up), you will have to fill up our Order Form in order to perform the shipping.

When contacting us (via contact form), the information provided by you will be used to process the contact request. If you want to contact us, the following information is mandatory, and serves to be able to process your request:

Title; First name; Surname; Complete address; e-mail address; Password; Telephone; language

The legal basis for processing the data is our legitimate interest in this service. If the registration serves the fulfilment of a contract of which you are a party or the implementation of pre-contractual measures, this is an additional legal basis for the processing of the data. Your data will be erased as soon as it is no longer necessary to achieve the purpose of the collection.

If users have terminated their user account, their data will be deleted with respect to the user account, subject to legal retention requirements. It is your responsibility to secure your data upon termination prior to the end of the contract. We are entitled to erase all data stored during the term of the contract irrevocably.

4. Payments Data

We use your payment informations exclusively to take payments and give refunds. We need to take payment from you so that we can process the sales and despatch your goods. Furthermore to detect and prevent fraud against our website. Your data will be erased as soon as it is no longer necessary.

5. Third Party disclosure

We may provide third parties with collected Data in form of anonymised informations.

All of our Data are safely stored and filed on a server located in the UK protected against the risk of intrusion and unauthorized access. We will take any appropriate measures to ensure the integrity and the protection of all Data collected, electronically and in stored paper form.

User’s personal data my be shared to precise parties in order to correctly fulfil Delisart’s obligations under the contract for the supply of the service in the most effective way. Among these parties we indicate:

Companies that do things to get your purchases to you, such as our creators, payment service providers, packers, and delivery companies; Professional service providers, such as website hosts, who help us run our business; Market research companies, to get your feedback on products as well as the ordering and delivery process; Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

6. Cancellation

We process and store your personal data only for the period required to achieve the purpose of the collection or as provided by laws or regulations to which we are subject. If the purpose of the storage is omitted or if a prescribed retention period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions. In addition, we will delete your data if you ask us to do so by sending an email to [email protected] and if we have no legal or other obligation to retain or save this data.

6. You rights

With respect to your data, you have the following rights: Get information about stored data, Correction, Deletion, Restriction, Transfer, Objection and Revocation. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. Please note that the law requires certain data to be kept for a certain period of time. Such data must therefore remain stored with us until the expiration of these deadlines. We lock this data in our system and only use it to fulfil legal requirements.

User’s rights are listed below. specifically:

The right to be informed about how your personal information is being used

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to your data protection regulator.

the users may contact Delisart for general information about our Privacy Policy, by sending a request to [email protected]

7. Changes to the Privacy Policy

This Privacy Policy may be supplemented or changed by Delisart at any time. All changes and additions are at the sole discretion of Delisart.

1. What cookies are

Our website uses so-called cookies. Cookies are information transmitted by our web server or third-party web servers to users’ web browsers and stored there for later retrieval. Cookies can be small files or other means of information storage.

2. Why we use cookies

By means of a cookie, the information and offers on our website can be optimized in your favor. Cookies enable us to recognize website visitors. The purpose of this recognition is to facilitate the use of our website. In addition, a number of analysis tools and online advertising services described below also use cookies. The use of cookies is based on legitimate interest.

3. Types of cookie used by the Website

This website uses the following cookies:

Account related cookies

If you create an account, then we will use cookies for the management of the sign-up process and general administration.  These cookies are automatically deleted when you close the browser. These include in particular session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the corresponding session. This will allow your computer to be recognized when you return to the website. We use this type of cookies to ensure the operation and functionality of our website.

Session-wide cookies

Session-overlapping cookies remain on your hard drive beyond the session. For instance we use these cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Thanks to these cookies in particular, we can make our offer more user-friendly. For example, your shopping cart can be retrieved during your next visit.

Non-personal cookies

Non-personal cookies do not transfer personal data to us, e.g. statistics cookies. They help us to understand how visitors interact with web pages by collecting and reporting information anonymously. Preference cookies allow a web page to remember information that affects the way a web page behaves or looks like, such as your preferred language or region you are in.

Preference cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Orders processing related cookies

Qrator.com offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

4. Third party cookies

The Site  includes functionality provided by third parties. Our site includes the following cookies:

Analytics cookies

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

You may prevent the collection of data generated by the cookie and related to your use of our online offer as well as the processing of this data by Google by clicking this link: https://tools.google.com/dlpage/gaoptout

Further information on the use of data by Google as well as options to maintain settings: Visit Google’s websites: https://policies.google.com/technologies/partner-sites?hl=en

Google AdWords

Based on legitimate interest, the advertising program “Google AdWords”, which belongs to Google Marketing Services Online, is used. Google AdWords places a cookie on your computer (“conversion cookie”) if you have reached our website via a Google ad. These cookies expire after 30 days and are not for personal identification.

The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. We do not receive any information that personally identifies you.

The information collected by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to serve interest-based advertising.

You can manage settings of this cookie here: https://adssettings.google.com/u/0/authenticated?hl=en

Google DoubleClick

We use Google’s DoubleClick feature on our websites to evaluate the use of the website and allow us, Google and other advertisers working with DoubleClick to present user-relevant advertising. For this, a cookie is installed on the hard disk of your computer. By using this cookie, your browser will be assigned a pseudonymous identification number and information about the advertisement displayed in your browser and its call will be collected.

The information collected by the cookie about your use of websites is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to deliver interest-based advertising.

In addition to changing your browser settings, you can also permanently disable the DoubleClick cookie by using a browser plug-in. The plug-in will keep your deactivation settings for this browser, even if you delete all cookies. For a permanent deactivation browser plug-in, please visit https://support.google.com/ads/answer/7395996 and to opt out: https://adssettings.google.com/u/0/authenticated?hl=en

5. Social Website Cookies

So you can easily “Like” or share our content on Facebook or other social medias. we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

On our website, we have built links to our social media profiles on the following social networks:

Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA

Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, United States

Youtube, a service operated by Google Inc., 1600 Amphitheater, Parkway, Mountain View, CA 94043, USA

Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-4904, USA

If you do not wish to be assigned to your profile by the plug-in provider, you must log out of the respective service before you visit our website. In addition, you can choose the option “Block cookies from third-party providers” in your browser settings, then your browser will not send any cookies to the respective server of the social network. With this setting, however, in addition to the plug-ins, other cross-page functions of other providers may no longer work.

For further information on the purpose and scope of the data collection and the further processing and use of the data, please refer to the privacy policy of the respective provider: There you will also find further information on your rights and options to protect your privacy and your right to object to the creation of user profiles:

https://www.facebook.com/policy.php

https://help.instagram.com/155833707900388

https://www.youtube.com/yt/about/policies/#community-guidelines

https://policy.pinterest.com/en/terms-of-service

We use Facebook Custom Audience in order to perform a targeted advertising more effectively on Facebook based on the User’s profile. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options to protect your privacy, please refer to the Facebook Privacy Policy: https://www.facebook.com/about/privacy/

6. Turning cookies off

Third party cookies can be deactivated. You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. You may at any moment select your preferences and managing cookie settings following this instruction: https://www.attacat.co.uk/resources/cookies/how-to-ban

Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites.

We will proptly reply to any of your questions regarding cookies by contacting [email protected].

You can also visit the body representing these advertising companies for more information on how to opt-out of these cookies by visiting: https://www.youronlinechoices.com/