Delisart presents a selection of the finest handcrafted products from Artisans, Designers and Artists proudly invited by our architects and curators.
Each Item is offered either as a unique piece, as limited edition or specially crafted for you by our bespoke service.
We offer insured global delivery. If your country is not among our list of 40+ coutries, please contact us so we can provide a personal solution for your case.
Orders are arranged by Delisart and shipped directly from the creator’s atelier to guarantee the optimal and fastest service possible. All shipments are fully ensured for the whole value of the product, providing extra care when handling delicate and valuable items with trackable service.
Delivery time will be clearly shown in the product page and may vary based on the product.
Shipping costs may vary according to the selected country. Shipping cost will be clearly displayed along the informations provided for each product at the check-out page before the payment. Custom duties may be subjected to extra taxes charged to the customer.
If you wish to cancel your purchase, you can contact us within 2 working days by the date of your order at [email protected] and we will cancel it and return you the whole sum paid without further fees. If the order has been dispatched or your request of cancellation has been sent after 2 working days, you will need to follow the Returns & Refunds policy as stated below. Please note cancelled orders involving customization will be charged in full if the Bespoke Service has been carried out.
Returns & Refunds
If you are not satisfied you can return the product purchased within 14 days from the date you received your order without any fee. Simply contact us at [email protected] and we will guide you through the process.
Please remember that you will be responsible for the return shipping costs and that all parcels are sent back with a courier of your choice at your own risk.
Once we have received back the product and confirmed to be in the same original unused condition, we will issue a refund to your original payment method within 2 working days.
Please note that no returns or exchanges will be accepted on Customized and Made to Order items.
We guarantee Safe and secure payment through our checkout process.
We accept payment via Pay Pal and the following debit and credit cards:
Visa, MasterCard, American Express and Maestro.
Bank transfer is also available at Check-out. We will confirm your order as soon as we will receive the payment. Please note Bank transfers usually take 2-3 days.
We provide encrypted SSL payment gateway to ensure the highest standard of service.
We will happily provide any information to your questions by simply writing to [email protected]
Terms & Conditions
1. General Disclaimer
This website is owned and operated by Delisart Sagl,
(hereinafter “Company” or “Delisart” or “We”) an entity incorporated in Switzerland, with business office in Lugano, Via dei Faggi 7, CH 6912 – Switzerland.
Registration number IDI in the Swiss commercial register of Canton Ticino: CHE-407.042.728
VAT number CHE-407.042.728
If you request further informations, you can send an email to [email protected] or alternatively
go to the section About Delisart to find a directory to the main informations regarding orders, payments,
shipping, refunds and returns purchased on delisart.com.
2. Intellectual Property Rights
The range of products and services available in the online shop, including the scope of the merchant programme, (hereinafter “Products” or “Items”) is exclusively intended for customers whose purchase is for personal purposes or connected to trade, businesses or professional activities. You will be liable for using or communicating informations or data located on this website or on third parties websites linked to delisart.com without prior notification to the Company and confirmed approval.
The Company owns further trademarks. logos, designs, products, information and all copyrights, and other intellectual property or proprietary rights contained on or used in connection with the site which may not be copied, reproduced, posted, transmitted, modified or distributed, in whole or in part, in any form (electronic or written) without the prior written consent of the owner of such materials or a legal right to do so.
The downloading or printing of any materials of this site is not permitted, unless previously allowed by Delisart. The copyright in some documents and other material available on this site belongs to third parties.
Pictures, videos, digital images and other documents or material that has been produced on this site with the permission of the third party copyright owners can not be used unless prior contact with the site and permission given by Delisart. You must check copyright notices in respect of such documents or material.
The links from this Site to other websites are provided for your information and convenience only.
The Company does not assume any liability or responsibility for its content and operation or any damages or loss you may suffer arising out of access to a third party website or any website linking into this Site. The Company does not review or monitor such links. Some websites may be outside your country and subject to different terms and rules.
4. Contents Disclaimer
Maintenance performed on the Company’s website, from time to time, can have an adverse effect on its availability. Maintenance work will be, as far as possible, performed with the minimum of inconvenience to members and users, and if such work is to be of considerable duration, members will be given sufficient notice. Errors or malfunctions of the service can alway happen without prior notice. If this happen, please send an email to [email protected]. The Company will however operates to minimize any possible inconvenience and take every precautions to avoid any loss or data or to prevent unhautorized access of the data and personal informations.
All data is protected by the tried and tested SSL-Technology. Each transaction will be authorised and checked by the appropriate credit card company. Blocked or false credit cards cannot be used. We obligate ourselves not to pass on or resell our customers information.
Terms of Purchase & Sales
1. Our service
Delisart.com represents a community of selected creators, artisans, artists and designers, (hereinafter referred to as the “merchants” or the “Seller”) by providing an online platform (“delisart.com”) containing a curated e-commerce with the aim to promote and sell proposed Products from the merchants, available to be purchased by the Customers from more than 40 countries.
This website has as its target to sell the Products produced from the merchants exclusively to the customers.
(“Customers” or “Buyers”) refers to people whose purchase is for personal purposes and/or connected to trade, business or professional activity.
Orders made from a Country or to addresses to which the Company cannot ship, will not be performed and automatically cancelled.
2. Establishing a contract
You can place an order after choosing one or more products and adding them to the bag.
Once you fill up the contact’s form with your generality, the address for the shipping and complete the payment, your purchase will be confirmed by receiving an e-mail containing receipt and details of your order.
The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you. Any products within the same order which are not charged for or despatched are not included within that same contract. The Company reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion.
Delisart is in no way responsible if your order may not be completed due to Merchant’s inability. All orders are subject to availability. This rare occasion can happen if the Merchant can not produce your order or the limited stock is finished. In this case it will be our concern to contact the Customer as soon as possible and inform you about the unavailability of the product(s) purchased.
We allow ourselves up to 48 (Forty-Eight) hours to confirm an order and to authorize a payment without capturing the funds. This period is necessary in order to check availability of the stock and/or production feasibility with the manufacturer. However, if the process of payment has been completed and the price has been already paid, the Company will refund the amount paid for the item within 15 days.
All prices shown are correct at the time of publication. Prices are shown in multiple currencies based on your location and can be seen in US Dollars, EUR Euros, GBP Pounds and CHF Swiss Francs. Delisart reserves the right to raise or reduce the price of its products at anytime.
All products do not include VAT and customs duties as we have no control on it. Each purchase will be regulated according to the legal complaints of the country where the purchase was made and the goods are destined.
Exception is made for #MilanoAiuta Charity Funding products. VAT for these products is included in the price.
5. Warranties, Lack of conformity
The product purchased by the customer includes a warranty if it shows evident signs of manufacturing defects or lack of conformity of the product purchased.
You have the right to have the product repaired, replaced or to obtain a reduction on the price if you notify the Company immediately and in any case not later than 2 (Two) days from the date you received the product, by contacting our Customer Service at email@example.com and providing photographic evidences of the fault.
An item does not comply with its promised, described and/or displayed features, if it is substantially different from the Seller’s listing description or photos. In the evidence that the item received does not correspond to the informations provided by the Delisart, in particular if you notify differences on color, model, version, size, design or material, please contact us immediately at [email protected].
It should be considered that any imperfection or change in texture/color presents in an artisan product and most of the time handmade that slightly differs from the pictures, will not be considered defects, but rather characteristics that attest and enhance the production and the uniqueness of the object.
If the order has been already dispatched you will need to follow the section stated on Shipping & Returns. Please note cancelled orders involving personalisation or customization will be charged in full if personalisation has been carried out.
We accept payment via bank transfer (above 1’000 USD), Paypal and the following debit and credit cards: Visa, MasterCard, American Express and Maestro. Your credit card company will convert the transaction to the currency you have selected.
Delisart uses “Paypal Express Checkout” or “Stripe” payment gateways to ensure the secure processing of your payment. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on secure servers, protected by SSL certificate.
The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your chosen payment method at the order confirmation.
7. Cancelled Orders
If you wish to cancel your purchase, you can contact us within 48 (Forty-Eight) hours by the date of your order at [email protected] and we will cancel it and return you the whole sum paid without further fees. If the order has been dispatched or your request of cancellation has been sent after 48 (Forty-Eight) hours, you will need to follow the Shipping & Returns policy. Please note cancelled orders involving customization will be charged in full if the Bespoke Service has been carried out.
Shipping and Returns
1. Shipping quotes
Once the process of the payment has been concluded and not later than 48 (Forty-Eight) hours after the purchase, we send you an invoice by e-mail with the confirmations of your order. After the completion of the order, the address of the shipping will be based on the informations provided by you and can not be changed.
We currently ship products to all countries in the EU zone, The United States, Canada, China and other 40+ Countries.
See on the top menu if your currency and your country is available on the list. If the country desired for your shipping is not on the list of our shipping countries or the pre-quoted shipping calculation does not appear before the final payment, please contact us at [email protected] to arrange a special delivery.
Shipping quotes for each product are shown in the cart/bag before the check-out and are determined by dimensional weight, which is based on the item size, the item weight, and or the shipping distance.
Delisart charges part or the entire cost of shipping to the customer, which will be clearly indicated at checkout on the order form summary before you make the purchase and on the order Invoice. Our pre-quoted shipping is based on dimensional weight and covers most of the geographic areas. This cost is often subsidized, as the actual cost can be higher than the pre-quoted prices.
2. Delivery insurance
We select the best shipping providers to facilitate seamless and fully insured delivery from the seller’s location directly to you. Most of the shipped products are insured and specially packaged for the expedition.
Any damages to the packaging and or the product must be immediately notified on the Courier’s delivery note. If you accept the parcel without verification at the moment of the consignment, you may not make any objection to the exterior appearance and or damages of the parcel hereafter.
3. Custom Duties
We strive to guarantee the most efficient service by preparing all necessary documents for Custom Duties and Taxes on our deliveries to EU Countries and to the United States.
Please note that duties and taxes may however incur additional charges upon arrival in your country. International delivery costs do not include any taxes or duties. These are determined by your local customs authority and may include sales tax or processing duties charged by your country. We are unable to estimate the amount of taxes and duties for your order as these charges are imposed directly by your local customs.
All taxes, duties, and customs charges are the responsibility of the customer and are not included in the cost of shipping. Delisart can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. Payment of these is necessary to release your order from customs. In the event that these charges are not paid upon arrival at the destination country and the shipment is refused by the receiver, we will request that the shipping carrier return the order. Upon receipt of the returned order, the customer will receive a refund for the returned products less any freight costs incurred by Delisart.
4. Shipping time
There are different delivery methods we may choose in order to coordinate the most appropriate expedition to you: Standard and Express parcel, Front Door Delivery or White Glove Service if requested.
As soon as the expected delivery time is available from the courier, we will inform you by email along with the shipping details. The shipping time estimation may vary from delivery methods of our or your choice based on the type of order.
5. Returning an Item
A Buyer is entitled to a 14-day (Fourteen) “cooling off period,” or a “right of withdrawal”, during which a Buyer may cancel his/her order and return an item without giving any reason, upon pertinent written notice to the Seller. The right of withdrawal does not apply to custom made and/or made on demand items. Learn more.
You can return the product purchased within 14 (Fourteen) days from the date you received your order by contacting us at [email protected] and we will guide you through the process. Once you have submitted your request, a return authorization will be given to you within 72 (Seventy-Two) hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Please remember that you will be responsible for the return shipping costs and that all parcels are sent back with a courier of your choice at your own risk.
Once we have received back the product and confirmed to be in the same original unused condition, we will issue a refund to your original payment method within 2 (Two) working days.
Please note that no returns or exchanges will be accepted of the custom made and made to order products.
6. Made to order products
Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders placed on the website. No returns or exchanges will be accepted on Customized Items and Made to Order Items.
For some of these particular products, a clear statement of Return Policy will be indicated on the product page.
For any further information about Shipping & Returns policies, please contact [email protected]
We commit to a responsible handling of your personal data. As a result, we comply with the legal requirements of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (VDSG), the Telecommunications Act (TCA) and other provisions of Swiss data protection law. With regard to the processing of personal data of data subjects who are located in the EU, we will also comply with the provisions of the EU General Data Protection Regulation (GDPR).
We will take good care of your data – it’s for our use only – we don’t like sharing or spamming, in case you don’t appreciate our newsletter, you can opt out any time you like and we will delete your data if you don’t want us to keep it.
1. Data Controller
The Data controller and responsible entity with regards to the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:
Via dei Faggi 7, CH 6912 Lugano – Switzerland.
Registration IDI number: CHE-407.042.728, VAT number CHE-407.042.728
For any questions regarding data protection please contact our us via e-mail: [email protected]
2. Scope and purpose of the collection, processing and use of personal data
We use you informations in a number of different ways, in particular for:
Your name and contact details
Your payment information
Purchase history and saved Items
Information about your electronic device
We collect your personal information in the following cases and for the following purposes:
Creation of a customer account; Orders in the online shop; Inquiries via the contact form or via e-mail; Newsletter Sign up; Trade Program Sign up; Credit checks; Optimization of the website (adaptation of the website to your needs); Defense and recording of hacking attacks; Creation of usage statistics; Marketing and market research.
When you visit our website, our servers temporarily store the following data. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection.
IP address of the requesting computer; Date and time of access / retrieval; URL of the retrieved data; Operating system and type of your computer and the browser you use; Country from which you access our website; Name of your Internet access provider; Time zone difference to Greenwich Mean Time (GMT); Access status / HTTP status code; Transferred amount of data; Last visited website; Browser settings; Language and version of your browser software; Enabled browser plugins.
The legal basis for the temporary storage of personal data and log files is legitimate interest. Legitimate interest exists:
To deliver the contents of our website correctly; to optimize the content of our website as well as the advertising for it; provide law enforcement agencies with the necessary information for prosecution in the event of a cyber attack; to further improve our offer and our website; to collect statistical data; as well as for processing orders in our online shop.
In addition to processing your data to fulfil your purchase; we use your information to constantly improve your shopping experience and make it customer-friendly; to communicate with you about your orders; as well as to provide information about specific products or marketing promotions and to recommend products or services that may interest you.
3. Contact Form / Order Form
Registration on our website is not mandatory. If you would like to make a purchase without registering for a User Account (Sign Up), you will have to fill up our Order Form in order to perform the shipping.
When contacting us (via contact form), the information provided by you will be used to process the contact request. If you want to contact us, the following information is mandatory, and serves to be able to process your request:
Title; First name; Surname; Complete address; e-mail address; Password; Telephone
The legal basis for processing the data is our legitimate interest in this service. If the registration serves the fulfilment of a contract of which you are a party or the implementation of pre-contractual measures, this is an additional legal basis for the processing of the data. Your data will be erased as soon as it is no longer necessary to achieve the purpose of the collection.
If users have terminated their user account, their data will be deleted with respect to the user account, subject to legal retention requirements. It is your responsibility to secure your data upon termination prior to the end of the contract. We are entitled to erase all data stored during the term of the contract irrevocably.
4. Payments Data
We use your payment informations exclusively to take payments and give refunds. We need to take payment from you so that we can process the sales and despatch your goods. Furthermore to detect and prevent fraud against our website. Your data will be erased as soon as it is no longer necessary.
5. Third Party disclosure
We may provide third parties with collected Data in form of anonymised informations.
All of our Data are safely stored and filed on a server located in the UK protected against the risk of intrusion and unauthorized access. We will take any appropriate measures to ensure the integrity and the protection of all Data collected, electronically and in stored paper form.
User’s personal data my be shared to precise parties in order to correctly fulfil Delisart’s obligations under the contract for the supply of the service in the most effective way. Among these parties we indicate:
Companies that do things to get your purchases to you, such as our creators, payment service providers, packers, and delivery companies; Professional service providers, such as website hosts, who help us run our business; Market research companies, to get your feedback on products as well as the ordering and delivery process; Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
We process and store your personal data only for the period required to achieve the purpose of the collection or as provided by laws or regulations to which we are subject. If the purpose of the storage is omitted or if a prescribed retention period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions. In addition, we will delete your data if you ask us to do so by sending an email to [email protected] and if we have no legal or other obligation to retain or save this data.
7. You rights
With respect to your data, you have the following rights: Get information about stored data, Correction, Deletion, Restriction, Transfer, Objection and Revocation. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. Please note that the law requires certain data to be kept for a certain period of time. Such data must therefore remain stored with us until the expiration of these deadlines. We lock this data in our system and only use it to fulfil legal requirements.
User’s rights are listed below. Specifically:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator.
1. What cookies are
Our website uses so-called cookies. Cookies are information transmitted by our web server or third-party web servers to users’ web browsers and stored there for later retrieval. Cookies can be small files or other means of information storage.
3. Types of cookie used by the Website
This website uses the following cookies:
Account related cookies
Session-overlapping cookies remain on your hard drive beyond the session. For instance we use these cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Thanks to these cookies in particular, we can make our offer more user-friendly. For example, your shopping cart can be retrieved during your next visit.
Non-personal cookies do not transfer personal data to us, e.g. statistics cookies. They help us to understand how visitors interact with web pages by collecting and reporting information anonymously. Preference cookies allow a web page to remember information that affects the way a web page behaves or looks like, such as your preferred language or region you are in.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Orders processing related cookies
Qrator.com offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
4. Third party cookies
The Site includes functionality provided by third parties. Our site includes the following cookies:
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
You may prevent the collection of data generated by the cookie and related to your use of our online offer as well as the processing of this data by Google by clicking this link: https://tools.google.com/dlpage/gaoptout
Further information on the use of data by Google as well as options to maintain settings: Visit Google’s websites: https://policies.google.com/technologies/partner-sites?hl=en
Based on legitimate interest, the advertising program “Google AdWords”, which belongs to Google Marketing Services Online, is used. Google AdWords places a cookie on your computer (“conversion cookie”) if you have reached our website via a Google ad. These cookies expire after 30 days and are not for personal identification.
The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. We do not receive any information that personally identifies you.
The information collected by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to serve interest-based advertising.
You can manage settings of this cookie here: https://adssettings.google.com/u/0/authenticated?hl=en
We use Google’s DoubleClick feature on our websites to evaluate the use of the website and allow us, Google and other advertisers working with DoubleClick to present user-relevant advertising. For this, a cookie is installed on the hard disk of your computer. By using this cookie, your browser will be assigned a pseudonymous identification number and information about the advertisement displayed in your browser and its call will be collected.
The information collected by the cookie about your use of websites is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to deliver interest-based advertising.
In addition to changing your browser settings, you can also permanently disable the DoubleClick cookie by using a browser plug-in. The plug-in will keep your deactivation settings for this browser, even if you delete all cookies. For a permanent deactivation browser plug-in, please visit https://support.google.com/ads/answer/7395996 and to opt out: https://adssettings.google.com/u/0/authenticated?hl=en
5. Social Website Cookies
So you can easily “Like” or share our content on Facebook or other social medias. we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
On our website, we have built links to our social media profiles on the following social networks:
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, United States
Youtube, a service operated by Google Inc., 1600 Amphitheater, Parkway, Mountain View, CA 94043, USA
Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-4904, USA
If you do not wish to be assigned to your profile by the plug-in provider, you must log out of the respective service before you visit our website. In addition, you can choose the option “Block cookies from third-party providers” in your browser settings, then your browser will not send any cookies to the respective server of the social network. With this setting, however, in addition to the plug-ins, other cross-page functions of other providers may no longer work.
6. Turning cookies off
Third party cookies can be deactivated. You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. You may at any moment select your preferences and managing cookie settings following this instruction: https://www.attacat.co.uk/resources/cookies/how-to-ban
Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites.
We will proptly reply to any of your questions regarding cookies by contacting [email protected].
You can also visit the body representing these advertising companies for more information on how to opt-out of these cookies by visiting: https://www.youronlinechoices.com/