We commit to a responsible handling of your personal data. As a result, we comply with the legal requirements of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (VDSG), the Telecommunications Act (TCA) and other provisions of Swiss data protection law. With regard to the processing of personal data of data subjects who are located in the EU, we will also comply with the provisions of the EU General Data Protection Regulation (GDPR).
We will take good care of your data – it’s for our use only – we don’t like sharing or spamming, in case you don’t appreciate our newsletter, you can opt out any time you like and we will delete your data if you don’t want us to keep it.
1. Data Controller
The Data controller and responsible entity with regards to the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:
Studio Uno – Progetti per l’arredamento Sagl,
Via Vittorino Vella 4, CH 6900 Lugano – Switzerland.
phone +41 (0)91 971 57 41, Website: www.delisart.com,
Registration number: CH-514.4.027.911-3, VAT number CHE-110.529.515
For any questions regarding data protection please contact our us via e-mail: support@delisart.com
2. Scope and purpose of the collection, processing and use of personal data
We use you informations in a number of different ways, in particular for:
Your name and contact details
Your payment information
Purchase history and saved Items
Information about your electronic device
We collect your personal information in the following cases and for the following purposes:
Creation of a customer account; Orders in the online shop; Inquiries via the contact form or via e-mail; Newsletter Sign up; Trade Program Sign up; Credit checks; Optimization of the website (adaptation of the website to your needs); Defense and recording of hacking attacks; Creation of usage statistics; Marketing and market research.
When you visit our website, our servers temporarily store the following data. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection.
IP address of the requesting computer; Date and time of access / retrieval; URL of the retrieved data; Operating system and type of your computer and the browser you use; Country from which you access our website; Name of your Internet access provider; Time zone difference to Greenwich Mean Time (GMT); Access status / HTTP status code; Transferred amount of data; Last visited website; Browser settings; Language and version of your browser software; Enabled browser plugins.
The legal basis for the temporary storage of personal data and log files is legitimate interest. Legitimate interest exists:
To deliver the contents of our website correctly; to optimize the content of our website as well as the advertising for it; provide law enforcement agencies with the necessary information for prosecution in the event of a cyber attack; to further improve our offer and our website; to collect statistical data; as well as for processing orders in our online shop.
In addition to processing your data to fulfil your purchase; we use your information to constantly improve your shopping experience and make it customer-friendly; to communicate with you about your orders; as well as to provide information about specific products or marketing promotions and to recommend products or services that may interest you.
3. Contact Form / Order Form
Registration on our website is not mandatory. If you would like to make a purchase without registering for a User Account (Sign Up), you will have to fill up our Order Form in order to perform the shipping.
When contacting us (via contact form), the information provided by you will be used to process the contact request. If you want to contact us, the following information is mandatory, and serves to be able to process your request:
Title; First name; Surname; Complete address; e-mail address; Password; Telephone; language
The legal basis for processing the data is our legitimate interest in this service. If the registration serves the fulfilment of a contract of which you are a party or the implementation of pre-contractual measures, this is an additional legal basis for the processing of the data. Your data will be erased as soon as it is no longer necessary to achieve the purpose of the collection.
If users have terminated their user account, their data will be deleted with respect to the user account, subject to legal retention requirements. It is your responsibility to secure your data upon termination prior to the end of the contract. We are entitled to erase all data stored during the term of the contract irrevocably.
4. Payments Data
We use your payment informations exclusively to take payments and give refunds. We need to take payment from you so that we can process the sales and despatch your goods. Furthermore to detect and prevent fraud against our website. Your data will be erased as soon as it is no longer necessary.
5. Third Party disclosure
We may provide third parties with collected Data in form of anonymised informations.
All of our Data are safely stored and filed on a server located in the UK protected against the risk of intrusion and unauthorized access. We will take any appropriate measures to ensure the integrity and the protection of all Data collected, electronically and in stored paper form.
User’s personal data my be shared to precise parties in order to correctly fulfil Delisart’s obligations under the contract for the supply of the service in the most effective way. Among these parties we indicate:
Companies that do things to get your purchases to you, such as our creators, payment service providers, packers, and delivery companies; Professional service providers, such as website hosts, who help us run our business; Market research companies, to get your feedback on products as well as the ordering and delivery process; Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
6. Cancellation
We process and store your personal data only for the period required to achieve the purpose of the collection or as provided by laws or regulations to which we are subject. If the purpose of the storage is omitted or if a prescribed retention period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions. In addition, we will delete your data if you ask us to do so by sending an email to support@delisart.com and if we have no legal or other obligation to retain or save this data.
6. You rights
With respect to your data, you have the following rights: Get information about stored data, Correction, Deletion, Restriction, Transfer, Objection and Revocation. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. Please note that the law requires certain data to be kept for a certain period of time. Such data must therefore remain stored with us until the expiration of these deadlines. We lock this data in our system and only use it to fulfil legal requirements.
User’s rights are listed below. specifically:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator.
the users may contact Delisart for general information about our Privacy Policy, by sending a request to support@delisart.com
7. Changes to the Privacy Policy
This Privacy Policy may be supplemented or changed by Delisart at any time. All changes and additions are at the sole discretion of Delisart.
